VinFast partners with Global Assure to expand customer service network in India

VinFast (NASDAQ: VFS), an electric vehicle manufacturer and a subsidiary of Vingroup JSC, has announced a partnership with Global Assure to expand its customer service network across India. Global Assure is a provider of customer support services in India. This collaboration aims to offer a range of customer support and mobility services to VinFast users in the country.

Under this partnership, Global Assure will manage key customer service functions, including a 24×7 call center, roadside assistance (RSA), mobile charging services, and mobile service operations. These services will be available across India. Customers can access support through a toll-free number and email.

Commenting on the development, Pham Sanh Chau, CEO Asia of VinFast, said, “As VinFast is gearing up to launch its premium electric SUVs – the VF 7 and VF 6 in India market, this partnership underlines the brand’s commitment to ensure prompt, dependable, and customer-focused support across the country. Global Assure’s strong capabilities and nationwide reach are well aligned with our commitment to quality, convenience, and care. Together, we aim to establish a holistic and reliable electric mobility ecosystem in India that extends beyond our vehicles to offer true peace of mind for our customers.”

Signing the partnership, Manish Vij, Co-founder and CEO of Global Assure, said, “We are excited to be the trusted partner of VinFast’s customer support in India. With Global Assure’s extensive expertise in deep understanding of Indian customer needs and pan-India presence, VinFast customers can expect efficient response times and high-quality service making every journey smoother, safer, and more reassuring for VinFast owners.”

Service offerings under the partnership include:

• 24/7 Customer Support: A call center will be operated to address customer queries and provide assistance at all times.

• Nationwide Roadside Assistance: Emergency roadside support will be made available across the country.

• Mobile Charging Solutions: On-demand mobile charging services will be provided.

• Mobile Service Operations: Mobile service vans will be deployed to assist customers on-site in case of vehicle breakdowns requiring basic repairs.

Also read: VinFast to begin construction of EV plant in Tamil Nadu on February 25, 2024